Medicaid Expansion Toolkit

The North Carolina Department of Health and Human Services (NCDHHS) has a website, bilingual toolkit and a sign-up form to stay updated on the most current information about how more North Carolinians will be able to get health coverage through NC Medicaid. You can use these tools with your networks and communities.

The bilingual toolkit includes:

  • Day 1 Flyer: An overview of who is eligible and how to enroll.
  • Newsletter Template: Content to include in your newsletters and emails.
  • Social Media: Graphics and posts to share on your channels.
  • Family Planning Flyer: Information for the approximately 300,000 people who receive limited benefits through Family Planning Medicaid who will be automatically enrolled in full Medicaid.
  • Medicaid Essentials Deck: A presentation to share with your community on who is eligible and how to enroll.
  • FAQ: Answers to common questions.
  • ePass Video: An overview of how to apply online through ePass.

To stay updated with the latest information and receive the newest resources from NCDHHS, complete this SIGN-UP FORM.

Automatic Enrollment into Medicaid:

People already enrolled in Medicaid’s limited Family Planning Program who are eligible will be automatically moved to full Medicaid expansion benefits. Those who are eligible for full Medicaid benefits will:

  • Get a letter from your local Department of Social Services (DSS) letting you know that you will start getting full Medicaid coverage.
    Be assigned a health plan. If you want to change your health plan, you have 90 days to pick a new one.
  • Receive a packet from your health plan in the mail. It will include a new Medicaid ID card. Your ID card also has the name of your primary care doctor. You can change the doctor that was assigned to you by contacting your health plan.
  • Need to cancel your plan if you have health coverage through You can do that by logging into your account or calling 1-800-318-2596. Do not cancel your plan until you receive information from your new health plan through Medicaid.

Additional Information

  • All Medicaid enrollment activities are conducted by NCDHHS. Information on eligibility and the process for enrolling as well as answers to common questions are available on NCDHHS’s website.
  • Information on Medicaid managed care plans are available through the
  • Marketplace customers can visit or call the Marketplace call center at 1-800-318-2596. Marketplace customers who are TTY users can call 1-855-889-4325.

Medicaid Slideshow

What is Healthy Blue?

  • Healthy Blue is a Medicaid plan offered by Blue Cross and Blue Shield of North Carolina for NC Medicaid standard plan members. For more information about Healthy Blue, visit:

How to Apply to Medicaid:

  • You can apply online through ePASS - a secure, self-service website. Here is a video that explains how to apply using ePASS ePASS Video. When you apply online, you can avoid having to go in person to your local Department of Social Services (DSS) office. If your application is complete, it may be processed faster.
  • If you cannot apply online, you can apply in person at your local DSS office, by calling your local DSS office or by mailing in a paper application available at To find your local DSS office, go to Find Local DSS Office.